Answers in minutes

Need help right now? Lizaro Casino contact paths

Reach live chat, e-mail or the Australian phone line any hour: Lizaro Casino support is available 24 hours a day, 7 days a week.

Start live chat View All 7622 Titles

MGA licence MGA/B2C/546/2015 — regulated since 2015

Audited by eCOGRA, QUINEL, and SIQ for fair play

256-bit TLS encryption on every session

Your opening welcome at Lizaro

200% up to A$650
plus 267 free spins

4.7

Rated 4.7 from 3,181 verified reviews on Casinomeister

Talk to a person, fast

Pick your channel and reach a human

Waiting in the wrong queue wastes the minutes you need most.

Mid-spin and stuck

Start live chat in the site window for balance, login or bonus questions; a human replies within about two minutes, day or night.

Open chat

Keeping a written record

Write to [email protected] for anything that needs a paper trail, such as statements or account changes; replies typically land within six hours.

Write to support

Real-time phone line

Call +61 2 9521 5480 (AEST) when you want a conversation in real time; most calls are answered in about two minutes, around the clock.

Call support

Six facts at a glance

Is support in my language and my time zone?

Lizaro Casino runs a Maltese licence with a desk that answers on Australian terms.

Reach us

Phone: +61 2 9521 5480; Time zone: AEST; Languages: English, German, Finnish, Norwegian; E-mail: [email protected]

Supervision

Regulator: Malta Gaming Authority, MGA/B2C/546/2015

Help

Gambling help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Five details to gather

Gather these details before you message support

Before you get in touch

Line these up first so the first reply can already carry an answer.; Registered e-mail address on the account; Transaction reference for any payment query; Screenshot of the error or stuck screen; Exact time and date the issue appeared; Photo ID for verification requests

Six inboxes, one match

Lizaro Casino e-mail addresses by department

Use this when your question belongs to a team, not the general desk.

Your account

General support: [email protected]; Document verification: [email protected]

Money

Deposits and withdrawals: [email protected]

Elsewhere

Complaints: [email protected]; Privacy requests: [email protected]; Business partnerships: [email protected]

Lizaro Casino response clock

How long will support take to reply?

Compare each channel's hours and typical reply time so you pick the fastest one.

Live chat

Live chat hours: 24 hours a day; Chat first reply: 2 minutes; Time zone: AEST

E-mail

E-mail address: [email protected]; E-mail reply: 6 hours

Phone

Phone number: +61 2 9521 5480; Phone waiting time: 2 minutes

A path beyond the reply

From support desk to Malta regulator

Send the reference and dates

Send your case to [email protected] with the transaction reference, the dates involved and the outcome you want. A written record starts the clock.

Answer before you escalate

Read the reply in full and answer the questions it raises rather than opening a second thread. Most payment and bonus disputes close at this point.

Take the same paperwork up

Unresolved after that exchange? Take the same paperwork to the Malta Gaming Authority, which licenses Lizaro Casino Ltd. under MGA/B2C/546/2015.

Six answers, no filler

Settle these, then get in touch

How long does a verification review take once documents arrive?

Send proof of identity, proof of address and payment method confirmation, and the checks typically clear within 67 hours. Complete files clear faster, so make sure every edge of the document is readable. Until the checks finish, withdrawals stay on hold.

When did the Malta Gaming Authority licence start?

Lizaro Casino Ltd. runs the site under a Malta Gaming Authority licence, number MGA/B2C/546/2015, and has held it since 2015. Malta rules apply to the games, while Australian gambling law still governs how you play here.

Do I need to wait until business hours to ask for help?

Live chat and the phone line both answer around the clock on Australian Eastern Standard Time, and e-mail is read every day of the week. Reach the team at any hour on weekends and public holidays. Typical replies arrive in about two minutes by chat and phone, and within six hours by e-mail.

Do I need a special reason to shut down my account?

E-mail the support team and say plainly that you want the account closed, and the team will confirm once it is done. Clearing the balance first speeds the process up. If gambling has become a problem, ask for self-exclusion instead, which blocks play for a set period.

Do I need to write in a language other than English?

Chat, e-mail and phone handle English, German, Finnish and Norwegian, so an Australian player can write in English at any hour. Say at the start which language you prefer and the agent will switch. Answers in the other three languages follow the same round-the-clock rota.

Why can support not simply reset my password on the spot?

Quote your registered e-mail address and the team can pull up your account without any password. Add your full name and, where it helps, the last four digits of the payment method you used. Support never asks you to send a password, so refuse any request that does.

Lizaro Casino Ltd. trades under a Malta licence

Submit a Concern